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Contact and subscription information
When you submit an enquiry, we store your name, email, topic and message to respond and follow up. For newsletter requests, we store the email, language and consent, confirmation and unsubscribe records. A subscription is activated only after email confirmation.
Workspace information
Your business chooses the conversations, customer records, knowledge and users added to its workspace. You must have the appropriate authority and basis to process that data and connect channel accounts. Team permissions govern access within the workspace.
Use and service providers
We use information to operate the service, protect it and respond to requests. Sending messages or running an AI model may require the relevant content to be processed by your chosen provider, under its own terms and privacy policy. Review provider choices before sharing customer information.
Protection and retention
Contact and subscription form data and service credentials are stored encrypted, with access limited by purpose and permissions. No system guarantees absolute security. We retain information needed for its purpose, operations, security and applicable obligations; contact us to request a review or deletion of your data.
Your choices
Newsletter subscription is optional. Unsubscribing stops associated marketing updates but does not cancel essential account messages. To request access, correction or deletion, contact us from your email and explain your request. Identity checks may be needed, and legal or security obligations may prevent immediate deletion of some records.
Changes
This information may change as the service or processing changes. The update date helps identify the current version. Do not include passwords or API keys in privacy enquiries.